Merewether Family Practice have introduced SMS appointment reminders and online appointments through HotDoc! HotDoc has been used successfully by many practices, with excellent reviews to date. It offers a range of features, which we will gradually open up.
Bookings can be made 24/7 directly through the green “Book Appointment” button at the top of the page. This will take you to the booking software which links securely with our appointment book.
Alternatively, appointments can be made through the HotDoc app on a mobile device, or their website.
Bookings can be made for common appointment types so far, and will be gradually rolled out to other services and doctors.
And yes, you still have the option to call and speak to our reception staff in working hours!
SMS APPOINTMENT REMINDERS
Appointment reminders will now be sent as a routine, usually about 24 hours prior to your appointment, or on the Friday for a Monday appointment. If you book in the morning, you will receive a reminder if the appointment is later that day.
If you can’t make your appointment, you have the option to cancel the appointment, freeing up the time for someone else, and to rebook straight away. If you’re able to make your appointment please answer “Yes” so we know to expect you!
If you don’t have a mobile phone, you can elect to have reminders sent by email.
If neither we appreciate that the service is not for everyone! We will still expect you at your appointment time, and you may call our staff if you need to change your booking.
If you have an questions, concerns or recommendations, please let us know!